Flying with A.S.

Hello again, I'm not sure which section I should post this in but you can put it where it belongs for me. I had a very frightening experience when flying to Perth from Bali. The first one was this. There was no ramp for the wheelchair so I had to be carried by four men up the steps into the plane. Then the same on the return trip. This was not only frightening as I have ten vertebrae damaged but embarrassment that I was carried in my wheelchair by four men wobbling and straining to get me up/down. They were laughing as i was crying.

The second time with the same airline....I was pushed to a waiting area and told that someone would come back to collect me. But they didn't arrive and because my arms and hands are not good I could not wheel myself to the exit towards the plane. Plus I had my hand luggage positioned between my knees...!!!  I waited for some length of time as my name was being called over the speakers several times. I started to panic. A kind traveler came to my aid and found an airport assistant to "rescue " me. They were apologetic but it left me sobbing as I thought I would not be able to board and my family would panic at the other end because I wasn't on the plane. So, now I have to find an airline which uses a normal ramp....not a set of maybe 40 stairs to navigate. Plus a promise that I would be wheeled to the plane without any drama not left crying in the corridor.